I’ve had reports recently from owners of some D-Link, Draytek and Linksys modems (so far) having authentication issues with TPG.
Jason From PCSoft had this to say:
“I thought this might be of value to you.. We recently rolled out some new DLink 824VUP routers for a business spanning across several offices. Unfortunately, they utilise TPG as their hosting provider. As a result, we could not configure these routers to work with the existing modesm in bridge modem. Through consultation with Dlink we realised the fault was due to the fact that TPG do not send an acknowledgement of the type of authentication they use for their network, thus the routers cannot authentication with the ISP. We managed to convince Dlink in Taiwan to release a new firmware update to allow us to specify the type of authentication on the router rather than waiting for a response from the ISP. I have created a link for this on our website which I think will be of value for your visitors…
http://www.pcsoft.com.au/content/view/41/44/“
Draytek have released updated firmware versions which are now available on their site.
I heard the first report today from the new owner of a Linksys AM300 who reports “Very slow to sync, PPPoE not working. XP dialer works over Bridged connection, so TPG is OK.” Apparently the operator he spoke to at Linksys wasn’t aware of the TPG bug so it was assumed to be faulty. So if you find you have a Linksys product not connecting to TPG you may need to specifically request a firmware update to be sent to you as I doubt they’d have these on their support website at this stage.
Update 22/11/07: Got a call from TPG today. (Somehow this message managed to make it back to them). They’re looking into it to see if they need to change anything at their end but it would appear that the affected modems have already been altered by the manufacturers to allow for it.
Update 29/11/07: The customer with the Linksys AM300 just got back to me to tell me the beta firmware version from Linksys still has some problems causing the modem to hang or drop out regularly.
Update 6/5/08: It appears the issues with the AM300 & TPG are now sorted. Scott just emailed me the following information:
“Just wanted to confirm that I am successfully running TPG PPPoE on my AM300 in ‘half bridged’ mode to my WRT54GL router (I have the AM300 and router on different subnets (e.g 198.x.1.1 …. 192.x.2.1). The business ADSL plan is very reliable and am happy with the service thus far.”
Hi Darren,
At least your service through the whole thing was great. TPG, on the other hand, kept tricking me into rebooting my modem (the Linksys AM300) and when I found out and asked for a supervisor, they put the phone down and kept me there until I gave up after 15 minutes of hearing someone typing.
Keep up the good work!
Gal
Any update on getting TPG to work with AM300 Linksys modem? I spent most of last night on the phone with TPG and Linksys but no luck. I cannot find a firmware update for this model number. Have tried two modems running versions 1.09 and 1.19
Hi Deb,
No, not that I’m aware of but I’ll check with Linksys to see if there’s anything in the pipeline.
If you need a workaround it should work ok if you put it in bridging mode and use a software login client on your PC (there’s a PPPoE client built into XP and most other current Operating Systems). See my Router FAQ for more information about bridging modems.
It now connects to TPG as you say using the XP PPPoE client however, now I find that the other PC’s on my network doens’t have internet access.
I think my AM300 used to do some of the routing also perhaps? NAT?
which Windows XP does not do?
Any ideas how to get the other clients working again?
Hi JaTe,
I didn’t think that the AM300 did routing anyway? so it could be that you just need to set up Windows Internet Connection Sharing on the PPPoE connection that you created in XP. My guide at http://www.ozcableguy.com/adslxp.asp might help.
Good Luck!
I have the AM300 in bridge mode and the new linksys wrt54g2 router. I find that at times it just looses the connection. Telling the Router to reconnect does not get the ip. I normally have to turn off the modem and back on again. router is set to keep connection alive.
Conected to TPG Oakleigh exchange, any ideas would be apreciated.
Hi Alan,
I have a few suggestions that might help at FAQ 3.7 at http://www.ozcableguy.com/routerfaq.asp#3.7
considering going with TPG, I’ve called them 3 times in the last week.
Each time when my questions got a little bit harder, I suddenly found myself disconnected ! I’m now thinking this is their company policy – whether to meet call quotas at their Phillipine call centre, or just don’t bother with difficult stuff, I don’t know, but it certainly reinforces the impression that their help desk is s#it …
to balance tho’, I was surprised to get home last night and find a message that the last disconnect female had actually called back – not with the answer to my question, but with a message saying “if you like to discuss futher, call me on this number” … hmm, time wasting or not !?
I have had a problem moving houses tpg still charge a cancellation fee