Snapgear have now gone back to their old system with extended warranties and are once again offering the standard product with a 12 month warranty with an option to purchase another 2 years, rather than the previous system of offering the product with both 12 & 36 month warranty options. eg SG300-12 & SG300-36. This caused problems for both retailers and distributors in having to stock both versions when it really wasn’t a hardware issue.
Note: Some shops may still list products with the “-12″ extension but I’ve chosen to eliminate that and go back to calling it SG300, SG565 etc.
The product code for the warranty extension for each model has the prefix “SGHM” but I’ve made it easy to find all of the options for a particular model on oztechnologies by including the main product name in all of the option descriptions. So all you have to do is type the product name into the search box at the top left of the site and you’ll receive a list which includes the product and all of its available options.
I’ve also included a link to these search results for each product in the OzCableguy reviews for Snapgear.
Other Options
Also available are annual support subscriptions (preceded by code “SGTS”) , Webwasher URL filtering subscriptions (preceded by code “WWSG”) and a Trusted Source Subscription (preceded by code “TRSG”). For more about Secure Computing’s Trusted Source technology click here. See also trustedsource.org
SnapGear Support Offerings:
Standard is 90 days of 24/7 phone support, and 12 months email support plus one year of access to KB (Knowledge Base), firmware upgrades, advanced replacement hardware warranty, and level-1 web-based training.
Additional Support and Maintenance Renewals include 24/7 phone and email support (also to be purchased if 24/7 phone support is required for the first year). Service does not include any hardware warranty extension.
SecurityReporter
Also available now as a standard feature on all new Snapgear models is Snapgear’s SecurityReporter software which provides advanced security alerts and reporting. Click here for more.
For existing Snapgear owners, SecurityReporter is available with firmware versions 3.1.5u3 or higher but unfortunately the software license isn’t free. On OzTechnologies you’ll find it listed with each product’s options with the prefix “SGLC”.
Replacement Power Supplies
Also available now are replacement power supplies if you’ve lost one to a power surge etc.
Click here for the OzCableguy Snapgear reviews.