I’ve had reports recently from owners of some D-Link, Draytek and Linksys modems (so far) having authentication issues with TPG.
Jason From PCSoft had this to say:
“I thought this might be of value to you.. We recently rolled out some new DLink 824VUP routers for a business spanning across several offices. Unfortunately, they utilise TPG as their hosting provider. As a result, we could not configure these routers to work with the existing modesm in bridge modem. Through consultation with Dlink we realised the fault was due to the fact that TPG do not send an acknowledgement of the type of authentication they use for their network, thus the routers cannot authentication with the ISP. We managed to convince Dlink in Taiwan to release a new firmware update to allow us to specify the type of authentication on the router rather than waiting for a response from the ISP. I have created a link for this on our website which I think will be of value for your visitors…
http://www.pcsoft.com.au/content/view/41/44/“
Draytek have released updated firmware versions which are now available on their site.
I heard the first report today from the new owner of a Linksys AM300 who reports “Very slow to sync, PPPoE not working. XP dialer works over Bridged connection, so TPG is OK.” Apparently the operator he spoke to at Linksys wasn’t aware of the TPG bug so it was assumed to be faulty. So if you find you have a Linksys product not connecting to TPG you may need to specifically request a firmware update to be sent to you as I doubt they’d have these on their support website at this stage.
Update 22/11/07: Got a call from TPG today. (Somehow this message managed to make it back to them). They’re looking into it to see if they need to change anything at their end but it would appear that the affected modems have already been altered by the manufacturers to allow for it.
Update 29/11/07: The customer with the Linksys AM300 just got back to me to tell me the beta firmware version from Linksys still has some problems causing the modem to hang or drop out regularly.
Update 6/5/08: It appears the issues with the AM300 & TPG are now sorted. Scott just emailed me the following information:
“Just wanted to confirm that I am successfully running TPG PPPoE on my AM300 in ‘half bridged’ mode to my WRT54GL router (I have the AM300 and router on different subnets (e.g 198.x.1.1 …. 192.x.2.1). The business ADSL plan is very reliable and am happy with the service thus far.”


