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Configuring an Alcatel Speed Touch Pro


  • Overview
  • Configuring PCs to see & share the Speed Touch Pro
  • Manually configuring the Speed Touch Pro to connect to and share ADSL
  • Configuring the Pro to allow other services through
  • How to perform Trace Routes behind a Pro
  • Upgrading Firmware
  • How to configure the Pro as a bridge
  • Configuring the Pro to use with another Router (bridging)
  • What to do if another Router can't "see" the Speed Touch Home or Pro
  • How to reset it back to factory defaults
  • How to configure a Speed Touch Home or Pro for PPtP over ATM
  • Update: Information for owners of Speed Touch 510 & 530 models
  • VPN Passthrough for SpeedTouch 570, 510 and 530 modems
  • Please note: I do not sell or represent Alcatel/Thompson/Speedtouch and do not offer free technical support for these products beyond what is written here. If you require technical assistance, please approach the manufacturer or whoever sold it to you. If they are unable to help see the OzCableguy Yellow Pages to locate a technician.
    In most cases if you can't make the modem do what you want it to, you will usually be better off configuring it as a bridge and plugging it into a more user-friendly Router that does have readily available support in Australia.

    Update: Dave gave me a link to an official support website set up for New Zealand users with lots of juicy info covering most SpeedTouch products.


    Overview

    The Alcatel Speed Touch series provided by BigPond and a couple of other ISPs come in several models. The main ones found in Australia are the Speed Touch Home, Speed Touch Pro (Single & 4 Port), Speed Touch USB (Stingray), Speed Touch 510 & Speed Touch 530.
    The older Speed Touch Home & Speed Touch Pros are almost identical to look at apart from the badge on the front. Lots of Telstra customers were issued with Pros rebadged and configured as Homes which with a bit of wizardry can be turned back into Pros, and there is a hack around that can allow a Speed Touch Home to function as a Pro, although I don't recommend this practice as are there seems to be some hardware differences between the two models and many Speed Touch Homes have been known to give up the ghost after a few weeks in this configuration.

    The Speed Touch series can be divided into two main groups -

    1. Plain modems (Speed Touch Homes & Speed Touch USBs) which need a software Login client or a Router to make a connection.
    2. Routers with a built-in ADSL modems. (These can also be configured as a "bridges" to allow them function as standard modems in the same manner as the first group).

    All have a configuration menu built in to them called firmware. The firmware menu can be accessed by configuring your Network Card to use a static IP address in the 10.0.0.x range. You can then access the configuration screens by opening Internet Explorer or Netscape and typing http://10.0.0.138.
    The advantage with the Router versions is that they take care of logging into the ADSL ISP, sharing the connection with as many PCs as you can plug into it (It can also be "uplinked" to a hub to allow more PCs on), and providing a reasonable level of security from hackers without any software at all on a PC.
    This also means that it isn't dependent on the type of computer or operating system and will be compatible with anything that runs TCP/IP protocol.

    Naturally there's lots of Alcatel modems floating around on the 2nd hand market at bargain prices and although they're quite a good quality product, they're not the most user-friendly devices around.
    Below is instructions for configuring PCs to connect to any of the available Alcatel Routers mentioned above. The rest of the page is devoted to configuration of the Speed Touch Pro


    Configuring PCs to see & share the Speed Touch Pro, 510 & 530

    The Speed Touch Routers will allow many PCs to share the ADSL connection with no additional software. All that is needed is to configure the PCs to "see" it. (For 4 Port versions, you can plug the PCs into the additional ports built into it or just "uplink" it to an existing hub.)

    These settings are for Windows 98. Users of other platforms should be able to get the gist from these details.

  • Go to your "Control Panel"
  • Choose "Network"
  • Choose the "Configuration" tab
  • Highlight the TCP/IP bound to the network card that is connected to the Modem.
  • Click "Properties"
  • Choose the "IP Address" tab, specify, and give the PCs IP addresses of 10.0.0.1, 10.0.0.2, 10.0.0.3 etc (Just don't put the same one on two PCs or use 10.0.0.138 as that is reserved for the modem)
  • Set the subnet mask to 255.0.0.0
  • Select gateway and set the default gateway to 10.0.0.138
  • Select “DNS”
  • Click “enable DNS”
  • Give it a host name (anything you like. Maybe Host?)
  • In DNS Suffix, type pacific.net.au or vic.bigpond.net.au depending on your ISP
  • The DNS Search order will be 10.0.0.138 as well, or use the ISP's DNS Server IPs (Telstra is 61.9.128.14 & 61.9.128.15).
  • And click OK until you restart. (Unless you're using Win2K which won't be necessary)
  • On reboot, open Internet Explorer or Netscape and type http://10.0.0.138 in the address panel and you should be greeted with the introduction page for the Router.

    These settings are for a Static IP configuration. You can alternatively enable the DHCP Server in the Alcatel and leave all your PCs with Windows default (automatic) settings.


    Manually configuring the Speed Touch Pro to connect to and share ADSL

    The rest of this page from here on down deals only with the Speed Touch Pro.

    Log into the Speed Touch Pro on http://10.0.0.138, have a brief look at the options available to familiarise yourself with what's there.

  • For the sake of tidiness, go through the buttons down the left and delete any entries in PPP, CIP, PPTP, Bridge and Phone book (in that order). At the end your Phone book should have no entries at all.
  • Then go to DHCP and set it to Off (Unless you want the DHCP function. [It can be a security risk])
  • Now to Phone Book. In the Input fields, Name can be anything - ADSL?
  • VPI set to 8
  • VCI set to 35
  • Type set to "PPP"
  • Click "Add"
  • Now, go to PPP.
  • In Name, select the Phonebook Entry you created
  • In Encapsulation, select VC-Mux (For BigPond home)
  • Click Add
  • Click "config"
  • Enter your username & password (BigPond users, don't forget @bigpond after your username)
  • Connection Sharing = Everybody
  • Destination Networks = All Networks
  • Tick NAT/PAT
  • In Options down the bottom, select mode = always on.
  • Click "Apply" & "Save
  • Go back to PPP
  • Select "Status" and change to "On"
  • Click "Apply".
  • Then click "Save All".
  • and in a minute or so, you'll be on-line.

    If no connection appears to be available, go back to PPP and check State. If it still shows it as trying, click Save All again and check it again. If it's still no different, go back over your settings, paying particular attention to the username password.

    See also - the Alcatool which allows most of these changes to be made via a slightly easier interface.


    Configuring the Pro to allow other services through

    Certain services like Netmeeting, MSN Messenger, some on-line games, VPNs and other Server type applications will be blocked by the security features of the Speed Touch Pro and won't work properly. It is not possible to turn off these security features without also switching off other features, like it's Internet Sharing and the built-in ADSL login.
    It may be desirable to go this way anyway (see Bridging the Pro below), but if it's just one particular application that you use giving you trouble, then it is possible to open "ports" (termed Port Forwarding or Port Mapping), to allow that service through.
    Consult the help or FAQs of the particular application to find out which port number/s are involved.

    Update: A tool available freely on the web has been pointed out to me that make this process a bit easier than that described below. See mirdesign.

    As an example of port forwarding, lets say we want to run an FTP Server on a PC with a Local IP of 10.0.0.6.

  • First Telnet to the Router by clicking on Start > Run and typing telnet 10.0.0.138 <enter>
  • A DOS looking window will open up and ask for a password.
  • Assuming you haven't set a password on the Modem, just press <enter>
    OzCableguy Telnet lesson: For a full list of Telnet commands type help <enter> Type any of the commands you see followed by a ? to see what each of the commands can do.
    Ok, Telnet lesson over... Back to the task at hand.

  • Type nat <enter>
  • It will answer with Nat=>
  • Type create <enter>
  • It will answer with protocol=>
  • Type tcp <enter>
  • It answers with inside_addr=>
  • Type 10.0.0.6 <enter> (or whatever local PC your Service is running on)
  • It answers with inside_port=>
  • Type 21 <enter> (for FTP. Other Services you'll need to find out what port number is necessary)
  • It answers with outside_addr=>
  • Type 0.0.0.0 <enter>
  • It answers with outside_port=>
  • Type 21 <enter>
  • While it's still in the NAT command, type "save" to make the changes permanent or they will be lost when the Router reboots.
  • That's it.
  • You can check that the entry has taken by typing list <enter> so you get a display of active ports. (There may be some others already active by other PCs doing stuff on your local Network.)

    More information on how to achieve port forwarding for various applications like web serving, Netmeeting, MSN file transfers, VPN Serving etc at http://www.nzdsl.co.nz/howtos/Alcatel/alcatelpinholing.html.

    There have been some reports of people attempting VPN connections having a conflict with the default internal IP address of the Alcatel Pros where their corporate Networks also use the same (10.0.0.x) range. The default IP address can be changed to a different range in the System Setup section. Suggest 192.168.0.254, subnet 255.255.255.0.


    How to perform trace Routes from Behind the Pro

    One of the weirder aspects of the Speed Touch Pro is that Windows Trace Route Utility (tracert) will not work from behind the Pro, yet Linux users will have no problem.

    The only solution for Windows users that particularly want to perform Trace Routes is to use a utility that uses UDP packets instead of ICMP.
    The Necrosoft Traceroute utility works a treat.
    Another one to try is pingplotter.


    Upgrading Firmware

    Sometimes things won't work properly, and the most common reason for this is faulty, outdated or corrupt firmware. (Firmware is the Software inside the Router)
    There are several places to find firmware on the Internet. One I found was http://www.nzdsl.co.nz/software/alcatel/Default.htm, but if you punch your Version into a search engine like Google, you will find dozens of places upgrades can be downloaded from.
    The important thing is to find a match for your particular model as there are several variations of the same product and the firmware is not always compatible. Look for a version with the same letters but a higher number. eg. If you have KHDSAA.132, the look for KHDSAA.134 or higher.
    And if you botch it, you can always go back by following a few precautions.

  • First, click on the Upgrade Link on the left.
  • Next is to remove the "passive" version. (Click "Remove Passive at the top of the screen)
  • Click the "Browse" button, and locate the firmware you have downloaded and wish to upgrade.
  • Click the "Upload" button, and wait for it to finish
  • You should get a message saying "Upgrade successful".
  • Next click the "Switch Over" button. Be patient here, and wait several minutes for it to perform the switch.
  • And away it goes.
  • If it fails or doesn't work, then you can always switch back and try another version.


    How to configure the Pro as a bridge

    Bridging in the case of the Pro, is just a fancy name for turning it into an ordinary ADSL modem and switching off the Security and Internet Sharing features. This is necessary if it is to be used with another Router (perhaps a Wireless or multi-VPN Router), or perhaps even when trying to allow services like MSN Messenger, VPNs or even running certain servers where the Pro's built-in Port Forwarding is too clumsy or below requirements.
    Without another Router behind it after following this procedure, you'll need a software login method to then achieve a connection to ADSL. There are many relatively cheap and/or better Routers on the market which perform these "port forwarding" requirements in a much easier and reliable manner. See the Router Review Section for some suitable examples.

  • The first step, as in the manual configuration above, is to delete all existing entries in PPP, CIP, PPTP, Bridge and Phone book.
  • Now to Phone Book. In the Input fields, Name can be anything - ADSL?
  • VPI set to 8
  • VCI set to 35
  • Type set to "Bridge"
  • Click "Add"
  • Click on the "Bridge" button
  • Encapsulation is LLC/Snap (for BigPond Home)
  • Then click "Add" and the State should say forwarding
  • To finish it off, click the "Save All" button, and Bob's your Uncle
  • Don't forget that it will now no longer login by itself, and will require another Router or software method to connect to and share ADSL. There is also no more protective NAT layer (firewall) provided by the Alcatel in bridging mode, so be sure to take care of this in another manner as well.

    Dave Nicholls reports an alternative method for those supplied with an installation CD from Telstra -

    ".... if you take the registration key that normally gets entered when running the CD that Telstra supply to guide the user through setting up their connection and discard it and substitute a string of all capital B's in place of the key supplied in the welcome email from Bigpond activations then the CD will change it's setup of the SpeedTouch and configure it as a transparent BRIDGE automatically."


    What to do if another Router can't "see" the Speed Touch Home or Pro

    A strange one that comes up with some Routers is that they can't seem to communicate properly with the Speed Touch Home & Pro. Known products where this occurs are the Netgear WGR614 V2, WGT624 V1 and some D-Links and some other brands.
    To determine if this is occurring you must first check that the Alcatel has been correctly configured as a bridge or you might be barking up the wrong tree anyway (There are dozens of other reasons far more common than this one that could be preventing you from connecting to an ISP).
    You can check if you're affected by this particular problem by plugging the Alcatel into a PC and using Windows XP's built-in ADSL client or installing RASPPPoE. If you can achieve a connection this way, then you have an affected Router. If you can't, go back to the drawing board to get the Alcatel properly configured as a bridge.

    The reason for this problem is that Alcatel have reversed the polarity of their LAN Ports for some unknown reason, and some Routers do not have "auto-sensing" WAN ports that can compensate for this.

    There are two ways around it -

    1. Install a small hub or switch in between the modem and Router.

    2. Fit a special "reverse polarity" patch cable.
    Note: These are not readily available off the shelf and are not the same as a normal patch cable or a crossover cable. If you want to make one up or have one made, the pinout is as follows -

    1-2, 2-1, 3-6, 4-4, 5-5, 6-3, 7-7, 8-8.

    Or to put it another way -

    One End (Standard 568A) Other end (Reverse polarity)
    1. White/Green 1. Green
    2. Green 2. White/Green
    3. White/Orange 3. Orange
    4. Blue 4. Blue
    5. White/Blue 5. White/Blue
    6. Orange 6. White/Orange
    7. White/Brown 7. White/Brown
    8. Brown 8. Brown

    Note: Polarity hasn't been reversed on the blue and brown pairs in this example as they're not utilised in this application anyway.


    How to reset it back to factory defaults

    OK, so you've muffed it right up and can't access it anymore?

    No problem. It can be reset back to the factory defaults with one of 3 different methods.

    Warning. These procedures wipe your existing configurations completely.

    (1) Dip Switches

    At the back of the Pro, you'll find a block of four tiny dip switches.
    Switch the Modem off, and flick the Number 4 switch to the up position.
    Switch the modem on, and wait about 30 secs until the power light is blinking Red then Green continuously.
    Flick the Number 4 dipswitch back down.

    (2) Serial Interface

    Grab a serial Cable and plug it into the Serial Port at the back. Then use the Command Line Interface to reconfigure the Router.
    (Consult the manual for the relevant commands)

    (3a) Ping-of-Life

    Some Speed Touch Pros have had their Dip Switches and Serial Ports removed or covered up.
    No problem.
    This method, although more complicated, will get around it without attacking the Pro with a screwdriver.

    This procedure is applicable if you've lost the Router and can no longer "ping" it and will restore the factory IP address of 10.0.0.138

    Open a Command Prompt Window (Start > Run > Command)
    Type the following (It is case sensitive):-

    arp -s 10.0.0.138 01-90-D0-80-01-01

    Switch the Pro off and back on.
    In the Command Window, type the following:-

    ping 10.0.0.138 -t

    If all went well, you should start to see replies after 30 secs to 1 min.
    If not, try it again.

    Finally, to clear the entry we added in the Command Window, type the following

    ARP -d 10.0.0.138

    That's it.

    (3b) Ping-to-Defaults

    This method will reset everything back to factory defaults

    Open a Command Prompt Window (Start > Run > Command)
    Type the following (It is case sensitive):-

    ARP -s 10.0.0.138 01-90-D0-80-01-FF

    Switch the Pro off and back on.
    In the Command Window, type the following:-

    ping 10.0.0.138 -t

    If all went well, you should start to see replies after 30 secs to 1 min.
    If not, try it again.

    Finally, it is imperative to clear the entry we added in the Command Window, so type the following

    ARP -d 10.0.0.138


    How to configure a Speed Touch Home or Pro for PPtP over ATM

    Dave Cottle from Aus City reports the following instructions to configure a ST Home or Pro for a PPtP over ATM connection which apparently has a throughput advantage and will give faster download rates.

    In Windows Network and Dial-up Connections, create a new connection, and select Connect to a Private Network through the Internet.
    Add the IP as 10.0.0.138 as the Host name, then enter your user ID and password for your ADSL Provider.
    Click in Advanced when you're done and untick Requires Encryption, or it won't connect.
    Also untick all protocols except TCP/IP.

    Next log into your Alcatel by web browser (default is http://10.0.0.138)
    Phone book: Delete everything, then make a new entry with appropriate VPI & VCI values and choose PPtP under "Type". (eg Swiftel 8 35 PPTP)
    Bridge: Remove anything here.
    PPTP: Leave only Relay_PP1, Relay_PP2, Relay_PP3, Relay_PP4. But you may have to add Swiftel LLC/NLPID if it's not there already (using the example above).
    Close the browser and try to connect using the Dial-up entry previously created in Network and Dial-up Connections. If all has gone to plan, you should be in ATM over PPTP! From here you can either Share the Dial-up connection using plain old Windows ICS, or for any of you running Windows 2000 Server, it's possible to create an advanced configuration to let Remote Routing and Access not only do the ATM PPTP connection for you (it maintains the connection and reconnects / outages are stored in the system log), but do a proper routing of the connection to all of your client machines. Enjoy.


    Update: Information for owners of Speed Touch 510 & 530 models

    For owners of SpeedTouch 510 & 530 models, the information above for configuring PCs is also relevant for these models as well, but the rest is quite different. The previous distributors of these products have kindly given me permission to reproduce their FAQs for configurations, Port Forwarding etc and a set of ".ini" files which can be uploaded into the modem to add various abilities. One of these is a bridge.ini* which changes it into a standard modem without the Routing features. This is necessary for when these are to be plugged into another Router amongst other things.
    Note: These products have a very limited range of configuration options via the web browser and most of the more advanced stuff is done by CLi (Command Line Interface. ie Telnet). If you find this kind of thing over the top, the best way to go is to upload the bridge.ini and plug it into a more user-friendly Router, or use software like RASPPPoE to connect.

    Update: "Need4speed" has written a neat graphic interface to help with configuring the ST530/510's Command Line Interface. Find it here.

  • Click here to see their old FAQs
  • Click here to download the ini files.
  • Click here to go to the manufacturer's site to download User Guides and CLi guides.
  • Also, some people have reported problems bridging ST530/510 modems to some Netgear Routers like the FR328S. The problem here relates to the Netgear's Auto-sensing 10/100 WAN port vs the Alcatel's 10/100 output where the 2 products can't seem to agree on which speed to use and there is no option to manually change the Netgear's WAN port speed. This ini file will change the Alcatel to bridging mode and set its WAN port to 10 base and everyone will be happy again. Thanks to Pete Speirs from Strategic Information Technologies Pty Ltd for his work in developing this.

    Update2: There is a simpler way reported to me to turn a SpeedTouch 510/530 into a bridge modem than uploading a bridge.ini file:
    FTP to 10.0.0.138 (command line or explorer is fine) NB: if there is a password set on the modem, you will need to know it to get in!
    Open the dl directory.
    Delete the USER.INI and ISP.DEF files
    Switch the modem off, then on again.
    Update3: Tim reports that the Telstra Installation CD now has the ability to bridge these modems and all he had to do "was run the utility "Alcatel/SpeedTouch 530/BridgeSetup/SetupST.exe" provided on the Bigpond ADSL Installation CD which came with the kit (V5.4.1A), and it worked fine."
    Update4: "T.O.C" reports the following method which also works for for bridging the 510/530 series (Apparently the former method of uploading the bridge.ini file no longer works or is no longer necessary with the more recent firmware versions) -
    Step 0: Make sure your speedtouch is connected to your PC, not to anything else, just you and the modem.
    Step 1: Open your web browser to http://10.0.0.138
    Step 2: Enter username and password (if any)
    Step 3: Click "Advanced" (Note: "Advanced" does not appear in earlier firmware releases. Only the latest one on the Bigpond CD.)
    Step 4: Click "Easy Setup" & follow instructions to setup your modem in Bridged mode without DHCP.
    Step 5: Finish the setup wizard and plug your ADSL modem into the WAN port of the router.
    Step 6: Configure your router (not the 510/530 modem) to login using your username@bigpond and password.

    Also, the modem can be returned to factory settings by the following steps:
    Turn modem on. Press power button as soon as the power light flashes green. (It will stay steady for about 6 seconds.)
    As soon as the power light flashes again, press the button again.
    If done correctly, all lights will flash once and the modem will restart.

    For port forwarding, or pinholing as it's often called in SpeedTouch circles, there's a great walkthrough using PCAnywhere as an example at SpeedTouch.net.nz.
    See also SpeedTouch Australia for lots of user guides, tips, firmware updates and more.


    VPN Passthrough for SpeedTouch 570, 510 and 530 modems

    Jonathan Shearman from www.conexus.com.au reports the following procedure for people having difficulties with VPNs.

    The SpeedTouch 570, 510 and 530 modems incorporate an ALG (application level gateway) in the firmware. This allows the modem to recognise certain protocols such as IPSEC and preserve PORT in the NAT translation table which is a critical requirement for ensuring VPN connectivity. However certain VPN clients (and Nortel Contivity is one) have a proprietary protocol for VPN solutions and as such the modem's ALG will not be able to recognise the protocol and preserve the port through the NAT table translation. The problem is related to the way floating ports are implemented in Contivity.
    The following commands will address this issue and provide a fix.
    ----------------------------------------
    In order to implement these commands, you need to access the Speedtouch via Telnet and the 'command line interface' [CLI].
    To access the SpeedTouch CLI interface, in the Windows Start menu of a computer connected directly to the SpeedTouch, select Run.
    Enter 'telnet 10.0.0.138' [which provides Telnet access to the SpeedTouch via its internal IP address].
    Enter password if necessary, otherwise, press Enter. [Note this is the MODEM password, not the ISP password, and may not be required if user has not specified it.]
    This will produce a telnet session window with a => prompt.
    At the prompt, enter command 'nat unbind application=ESP port=1' or 'nat unbind application=ESP'. [these are interchangeable but must be entered exactly as shown, without the ']
    Then enter 'nat unbind application=IKE port=500'.
    Then enter 'config save'
    Then terminate the Telnet session.